1. What is the relationship between IWISS and iCrimp?
iCrimp is a sub-brand of IWISS, delivering affordable and high quality electrical & plumbing tools.
Manufactured by Zhejiang IWISS Electric Co.,Ltd., the IWISS and iCrimp brands have digged into line of crimping, pressing, swaging, banding and cutting tools. The corporation delivers affordable and high quality electrical & plumbing tools with these two brands. We manufacture our products with modern, industrial methods using materials of the very highest quality. As our customer, this ensures you enjoy optimum quality and longevity when using iCrimp or IWISS products.
2. Does IWISS accept OEM/ODM?
IWISS is definately flexible with customized orders.
Below are conventional procedures of an OEM/ODM program:
- Send us an e-mail about your requirement of OEM/ODM products.
- Send us your design files of LOGO & blister cards & boxes & other materials.
- We will quote you the product prices and printing plate charges.
- Send us a purchase order, then we could manufacture the products for you.
- You could start to promote Electricians Tools with your brand and we will provide you technical support.
- Please note that we do not provide OEM/ODM for some special items.
3. What can IWISS do for distributors or wholesalers?
Private Label, Engineering, Short Run Delivery
Private Label Program
We're customizable. IWISS's private label manufacturing has enabled our customers to focus on the marketing and selling of their products. Enjoy the benefits that come with private labeling which include reductions in overhead cost, reduced upfront capital investment, reduced warehousing needs and cost associated with staffing.
Engineering Service
Your business will provide us with a job specification, and our engineers will immediately get to work with:
- Idea Creation
- Drafting Blueprints
- Building Prototypes
- Manufacturing
- Regulatory Testing
- Flexible Delivery Dates Based on Project Requirements
Short Run Delivery
IWISS has developed the ability to perform short production runs.
4. How can I apply for quantity break prices?
Get more discount on higher order values.
This website offers wholesale discounts based on order amount range. You may contact your sales rep for more possible discounts if order value is more than 1000 USD. Please contact us for more discounts.
5. How long do handling, shipping, and delivery take?
Abundant inventory, faster shipping.
For SKUs available in our outbound warehouses, we promise the related orders to be processed in 2 working days from the nearest warehouses.
For private label orders, our general delivery time is 25-30 days.
6. Where are the products shipped from?
Warehouses across the world.
Our warehouses are located in China, America, Europe and Australia. We will prioritize the delivery of your package from the warehouse closest to you.
7. Is expedited shipping available?
Expedited shipping is also available for some products, allowing you to upgrade your shipping so that your product arrives sooner. You'll have to pay an additional cost for this service at checkout. However, expedited shipping can be incredibly useful for items that you need on hand right away, such as plumbing tools for your next project or appliance parts so that you can tackle a quick and easy repair.
8. How do I return or exchange my order?
Return Policy
Most (but not all) items can be returned with proof of purchase within 7 days of receipt. If you bought an item from iwiss.com and you intend to return it, please note that the item must be new and unused. Please click here to reach out to us to arrange the return.
9. Which shipping methods are available?
Shipping Policy
Standard Parcel Shipping
Delivery in one to seven business days from the nearest distribution center or where the item originates via expresses like UPS, USPS, DHL, FedEx, China Post, etc.
Large & Bulky Item Shipping
If your item(s) are too large or heavy to ship via standard parcel shipping, please contact your sales rep for quotations of sea shipping or air shipping.
10. What is the difference between icrimptools.com and iwiss.com?
Retail and wholesale
Both icrimptools.com and iwiss.com are genuine and authorized websites to sell IWISS and iCrimp products.
iCrimptools.com serves as retailing online sales channel while iwiss.com is built for wholesalers.
11. What's the warranty policy?
IWISS offers 12-months warranty on tools and 3-month warranty on spare parts.
This warranty applies only to the original end-user that purchased the tool and does not apply in any way to failures caused by misuse, abuse, alteration, accident, lack of maintenance, or tools worn out by use.
12. Which standardized wire gauge systems do cable tools follow?
IWISS cable tools are marked with both AWG and metric wire sizes for easy recognization of end users across the world
13. PEX Crimp or Clamp?
Both PEX crimp and clamp connections are great options when connecting PEX pipes. Choosing between the two boils down to one’s preference, budget, and the area being worked on.
14. How to maintain a wire crimping tool?
The following is a series of the recommendations on how to maintain crimping tools to ensure high quality crimping result and long term stable performance.
Basic Cleaning
Keep the die set clean and free from excessive dirt, moisture and terminal scraps.
Lubrication
Ratchet and die set should be lubricated occasionally, especially before using.
Prevent Tooling Crashes
Crashes lead to scarring or marking inside the upper crimp die. This might also appear as consistent marking on the crimped terminal.
Training
Operators and technicians should be trained on crimp quality indicators and other indicators surrounding basic crimping tool operation such as setup and handling.
15. What can IWISS tools help in HVAC applications?
IWISS offers PEX tools required for installation of PEX pipe in radiant heating and plumbing applications.
Apart from PEX tubing connection tools, you can also find copper tubing cutters and pressing tools with IWISS.
16. How do I claim for warranty?
Please click here to fill out the form and submit a warranty claim. Our after-sales specialist will respond to your case as soon as possible.