Return and Refunds

Return Policy

IWISS is committed to partnering with you to achieve your home improvement goals. If you’re not completely satisfied with your purchase, please contact with our sales rep to return the merchandise.


IWISS products are warranted to be free of defects in material and manufacture workmanship under normal use and service. Warranty coverage period of pneumatic tools, electrical tools and manual tool is not to exceed 12 months from original invoice date with the exception of parts otherwise noted below:

Electrical Components: Are warranted for a period of 3 months from original invoice date. In case of an order arrives damaged or incomplete or is in need of replacement parts, please contact IWISS sales rep for replenishment within 3 working days since the receipt.

Plumbing Accessories: Are warranted for 6 months after installation, not to exceed 12 months from original invoice date.

Cutters: Are warranted against premature breakage for a period of 90 days from original invoice date, but are not limited to, blades, tips and side cutters.

Other than as expressly provided hereby, IWISS shall not, under any circumstances, be liable for any special, indirect, incidental, or consequential damages, including, but not limited to, damage or loss of other property or equipment, loss of profits or revenue, transportation and towing costs, cost of purchased or replaced good, or claims of customers of the purchaser, which may arise or result from the sale, installation, or use of these parts. Failures determined to arise from owner or operator abuse, improper assembly, exposure to weather conditions, negligence, damage by accidents, or lack of proper maintenance are not covered by this warranty.

Claim Procedure:

  • Customer shall notifyIWISS regarding a warranty claim contacting our sales rep. Claim description is required with every claim and is responsibility of customer to complete all information requested in a timely manner.
  • IWISS after-sale team will review the claim and notify customer of claim status.
  • All parts returned toIWISS should have original labels and be properly packaged for shipping. IWISS Warranty will be void if returned merchandise is damaged due to improper packaging or neglect. Coverage will also be void if any third party delivering such merchandise has damaged the product.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shortage/Damage Claims

Notification of material shortages or incorrect filling of orders must be made to IWISS within 10 days of receipt. No claims over three months old will be honored. Buyer agrees to make all complaints for damage in transit or “short count” directly to the carrier; before the contents are unloaded have the carrier agent’s acknowledgment of such damage noted on the bill of lading and to present to the carrier its agent’s acknowledgment of such damaged material with formal claim covering said damage.

Words from IWISS

If you’re about to return an IWISS tool because it’s slightly different from images or your former purchases but it’s functionally the same as described, please contact IWISS sales reps for consultation first. Due to the COVID-19, IWISS encountered shortage of certain spare parts, therefore, with keeping good quality in mind, IWISS sourced for spare parts(e.g nuts & bolt) from other resources. IWISS is hereby to promise all tools sold by IWISS are of premium quality as always.